Not resolved

On October 31 I ordered a gift from this website. It is now 12/21 and I still do not have it. I have paid for it but it hasn't been shipped. I tried to follow the process on the site for order tracking and never received any reply - you can only email inquiries.

I've called and had to pretend I wanted to place an order to speak to someone live. I was then told that the item shipped and I would have in 2 days. 5 days later no delivery. Now every time I call that direct line I get a voicemail to leave a message.

Seriously? This is how you do business? Now I've got to figure out how to get my money back and have the hassle of that.

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Saint Louis, Missouri, United States #684470

love the fake positive reviews from the company. all read the same.


buyer beware.purchased duro pro residential mat in 2008 and lasted 3 plus years.

Very happy. purchased another in 2011 but lasted only 14 months. hesitently purchased again in august 2012 and lasted 3 months. quality is going down fast.

when finally returning my email guy suggested that i pretty much sucked and beat the *** out of it with my irons. i'm an 8 handicap.

What has changed from the first mat to the last?quality!


Now after read the negative comments, I' afraid to buy a mat from your store, how could I be sure that the product I' thinking to buy is going to be exactly the product you are offering and showing in Internet ? I'm a very old man who love golf, but I do not like to be fighting . Thanks for your answer


:) They were perfect, good company to deal with ! got my prooducts on time and every thing is good , I would wswhop with them again, SOMETIMES I THINK REWIEWS ARE WRITTEN BY COMPEITORS I DON'T GO BBY THEM THE QUAIL GOLF PEOPLE TREATED ME REAL WELL. !


:) GREAT COMPANY GREAT GOLF MAT, EVERYTHING PERFECT !!!! I have ordered several times and deliver was always on time , friends I sent to qUAIL gOLF HAD GREAT RESULTS ALSO !


It has been 6 working days since I've placed my order and I haven't received it yet. At least give me a tracking number so I won't be scared. I should have bought it of off ebay.


Sounds like the same story over and over.Waiting 2 weeks for matt to arrive.

Credit card was charged but no delivery.Cant get tracking details or speak with anyone.


In my case, very slow shipping and a product that was not as described on the website. Quail seems to be a crappy outfit selling common products as a premium brand but not disclosing the real product.


This is a bogus company. I ordered a product from this company, for my fiancee for Christmas. He couldn't use it. I have contacted this company over SEVEN times by e-mail, and called again and again by phone. There is no person who you can talk to.

They owe me more than $170 dollars. They told me I would get a refund on my credit card. They NEVER gave me a credit or contacted me.

Flee from this company. I'm now in the process of filing a civil suit against this company, along with punative damages.


Great site good service thanks quail golf! :)

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