I wish I had read these reviews before ordering from them. I do NOT think they're posted by competitors - I believe they're real people (like me) who have been wronged by this company.
"FREE SHIPPING!" is what you see throughout their website, but apparently, that's not true for people in Hawaii. I got an email from them, chiding ME with the words, "You know there's no free shipping to Hawaii". Well - I didn't know that! I get free shipping on items from amazon.com and other companies all the time. When I responded to them with an email, and mentioned that, and offered a compromise, I got an email from David Quail, that simply read "Your mat order is cancelled."
IMO, their customer service is ghastly, inflexible, and unless as a customer, you fit in their perfect mold, they won't do business with you.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. Nakolo is overall dissatisfied with DW Quail Golf and uploaded a picture. The most disappointing about golf mat at DW Quail Golf was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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