DW Quail Golf - Poor customer service
I purchased a launch monitor with a free mat and free outbound shipping. A few days later, I called to find the status of the shipment and they specifically state the phone number is for new orders ONLY.
I emailed and said to cancel my order. The order arrived later that day. The order was not opened and I paid for return shipping. Note: the packages were unopened.
DW QUAIL stole 10% as a re-stocking fee. Their return policy is not easy to find on their website.
Had it been made more notable, I would not have ordered from DW Qauil golf . In addition, the proprietor, David Quail is abrasive.
Reason of review: Bad quality.
DW Quail Golf Pros: Prices.
DW Quail Golf Cons: Mat quality and poor customer service.
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Comments
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You wrote this in your review."Reason of review: Bad quality."I liked: Prices.I didn't like: Mat quality and poor customer service.Also in your review you wrote"packages were unopened"If you never opened the packages, how could you possibly say bad quality, this shouts of buyer remorse, not bad quality products.You said you emailed us to cancel but later the product arrived that very same day, It is really hard to cancel the order when you email and want to cancel the same day the item arrives.So yes you were charged a restocking fee.