I had ordered merchandise fro DW Quail last year for a company golf event and received good service. This year I ordered merchandise again for the same event.

I ordered online 5 weeks in front of the event and received an email from them stating that some of my merchandise was out of stock and would I like them to send the order or substitute merchandise. I emailed them twice and left two phone messages all at the number and email address I was given and received no reply. I had no idea what was happening however they managed to bill my credit card. A month later I received a voice mail saying the out of stock merchandise was in and that my order would be shipped that day.

I finally received a email with the UPS tracking number on it and it is scheduled to arrive 2 days after the event! I have no way to cancel the order or expedite shipping at this point.

Needless to say they will never get any business from me again. I have ordered tons of merchandise over the internet and this is easily the worst customer service ever!

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So far it appears that my experience with DwQuail Golf's customer service dept (if there is one) is very similar to the complaints posted about this company by others. I will not use them again.


Great Service, Item came on time for free items, I think this is a really well done web site and customer service was really go to me. :)

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